Sales related questionsQ. How long will it take to get your supporting response?
A. Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.
Q. How can I get the free trial version of the software?
A. Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.
Q. How to purchase your product and how long will I receive the license code after I complete the purchase?
A. Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. Note: Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use.
Q. Do I have to wait for the CD to begin using the software?
A. You don't have to wait for the CD. You order the downloadable version of the software at the same time you order the CD. You can download the software from our website to use it at once. Please use the registration information you get from the confirmation letter to register the full version of the software.
Q. I get a new computer, what should I do to move the software I purchased to the new computer.
A. First please uninstall the software from your old computer. And then download the version you purchased from our website or use the CD you purchased to install it on your new one. Use the registration information you got before to register the full version.
Q. I want to use Advanced Batch Converter on both my desktop and laptop. How can I do that?
A. Our products are licensed on per computer basis, not per user, site or company. To use the program on two systems, you must purchase two licenses.
Q. I just purchased ABC version 5.0. Do I have to pay full price for the v.5.1 or is there an upgrade fee or what?
A. Your registration key works with any v.5.x versions. To update Advanced Batch Converter:
1) Un-install Advanced Batch Converter v.5.0
2) Download and install v.5.x trial.
Your registration key for v.5.0 will automatically unlock v.5.x
Have not found the answer yet? Contact our support team for more information.